Hello Billing Manager,

I recently purchased a $299 two-year unlimited-access internet account
(netPASS) for my grandmother.  My registration number is 1419814177,
and my account manager is Abe Fazel Poor.  My grandmother is
completely unable to use it because her hands shake too much, etc.
How can she obtain a partial refund of the $299 she spent?

Best regards,

 William Stein
 was@math.harvard.edu

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